return policy

  

We take a lot of pride and joy in each of our hand-poured products. Each of our premium candles are treated special to make the very best product possible and we celebrate that daily. We want you to have that same experience with multifaceted™ products!

All sales are final excluding product that is damaged or defective.

If your candle or candle accessory item doesn't perform as you expected, please contact us at multifacetedgso@gmail.com! We want to make sure you are happy and well taken care of.

After you send us an email to notify us, we will proceed with one of the below options:

• Exchange: We will replace any defective merchandise after receiving images of poor candle performance within 30 days of purchase along with a copy of your original invoice. We will replace your candle upon approval of images sent.
• Full Refund: Upon approval of received images sent of candles, if you would like to proceed with a refund, we will refund your paid amount through the same original payment method or issue a store credit.

Your original payment method will be charged or credited when the return/exchange is processed.